Cancellation Policy
Last updated: 13.10.2026
1. CLOSING YOUR ACCOUNT
You may close your DataScope account at any time. There is no close-account button in the dashboard yet: email support@datascope.digital from your account email, with the subject "Account Closure Request" (a reason is optional), and a person closes it and confirms by email.
2. YOUR DATA AND CREDITS
Before you ask us to close the account, spend any credits you want to use: we can also send you a copy of your data on request.
3. WHAT HAPPENS AFTER CLOSURE
- • Immediate: you can no longer sign in, run analyses or buy credits
- • Remaining credits: unused credits bought within the last 14 days are refunded to your original payment method; other remaining credits are not refunded
- • Data: kept for 30 days after closure, then permanently deleted (payment records are kept where the law requires it)
- • Changed your mind: within 30 days, email us and we reopen the account with its data and remaining credits
4. NO CLOSURE FEES
DataScope does not charge any account closure fees. You may close your account at any time without penalty.
5. EXPERT ANALYSIS IN PROGRESS
If you have paid for expert analysis that is in progress: it will be completed and delivered, and you will receive full results even after closure. Credits spent on a started or completed expert analysis are used and not refunded. An expert assignment that has not been accepted or started yet can be cancelled from the project page, and its credits go back to your balance.
6. INVOLUNTARY CLOSURE
DataScope reserves the right to close accounts for violation of the Terms & Conditions, fraudulent activity, misuse of the platform, or prohibited content uploads. In such cases access may be terminated immediately. Unused credits bought within the last 14 days are still refunded, unless the purchase itself was fraudulent.
7. KEEPING YOUR ACCOUNT ACTIVE
Instead of closing your account, you can simply stop purchasing credits: your account stays active, your data is retained, and you can buy credits again whenever you need analysis. There are no monthly fees or charges - you only pay when you purchase credits.
8. DATA DELETION
Important: If you want your data permanently deleted:
1. Email support@datascope.digital from your account email
2. Include "Data Deletion Request" in the subject
3. We close the account and delete all data within 30 days (payment records are kept where the law requires it)
This action is irreversible. It is how you exercise your right to erasure.
CONTACT INFORMATION
For account or cancellation assistance, contact us:
Company: CODEGENIX LTD
Company Number: 16808123
Registered Address: Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF, United Kingdom
Email: support@datascope.digital
RELATED POLICIES
Please also review our related policies:
- • Terms & Conditions - Full terms and conditions
- • Privacy Policy - How we handle your data
- • Payment Policy - Billing and payment terms
- • Refund Policy - The 14-day refund rule for unused credits
We're Here to Help!
Before closing your account, let us know if there's anything we can do to improve your experience. We value your feedback and want to ensure DataScope meets your needs.
Contact us at support@datascope.digital