Payment Policy - DataScope

1. PAYMENT METHODS

DataScope accepts the following payment methods:

• Credit Cards: Visa, Mastercard
• Debit Cards: Visa, Mastercard

2. PAYMENT PROCESSOR

Card payments are processed by our payment processor. You enter your card details in the DataScope purchase window; they pass once, encrypted, through our server to the payment processor and are never stored by CODEGENIX LTD (trading as DataScope). We keep the purchase record and at most the last four digits of the card.

For more information about how we handle your data, visit our Privacy Policy.

3. PRICING & BILLING

Credit-Based System

• Pay only for what you use
• No recurring billing, no plans, subscriptions or tiers
• Credits never expire
• Every credit pack is available to every account; a purchase adds credits to your balance and nothing else

Credit Packs (EUR)

• Light: 1,000 credits for €50 (€0.05 per credit)
• Standard: 4,400 credits for €200 (€0.0455 per credit, 9% below the base rate)
• Heavy: 16,800 credits for €750 (€0.0446 per credit, 11% below the base rate)
• Large Volume: 58,000 credits for €2,500 (€0.0431 per credit, 14% below the base rate)
• Custom amount: any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (the upper limit rounded down to a round figure, never above €20,000); any amount in that range buys at least one credit. You are charged exactly the amount entered and receive the credits it covers, at €0.05 per credit below 1,000 credits and otherwise at the rate of the largest pack reached
• Expert Touch review: 500 credits per project, paid from your balance

Pack prices are set in EUR and converted into the currency you have selected. You are charged in that currency, at exactly the figure the purchase window shows you - see section 6.

4. BILLING PROCESS

Invoices: Downloadable invoices are not built yet, and this policy will say so until they are. Ask us at support@datascope.digital and we will send you what you need for your records.

Your record of a payment: every purchase appears in your credit history on the dashboard, with its date, a description and the number of credits it added.

5. PAYMENT SECURITY

• TLS encryption for all transactions
• Card data passed straight to our payment processor and never stored on our servers
• 3D Secure: Additional verification for card transactions
• Fraud detection: Real-time monitoring and alerts
• SCA Compliance: Strong Customer Authentication for EU payments

6. CURRENCY

You are charged in the currency you select. Prices are set in EUR and converted into your selected currency - euro (EUR), US dollar (USD), Canadian dollar (CAD), Chilean peso (CLP), Turkish lira (TRY), Azerbaijani manat (AZN), Kazakhstani tenge (KZT), Saudi riyal (SAR), Moroccan dirham (MAD), Sri Lankan rupee (LKR), Papua New Guinean kina (PGK) and Japanese yen (JPY) - and it is that converted figure, in that currency, which is sent to the payment processor and which appears on your statement. The currency selector changes what you pay in, not only what you read.

Because we do the conversion, the figure you read at checkout is the figure you pay: there is no second, unknown conversion between the price and the charge. We convert at exchange rates from a commercial exchange-rate data service, refreshed once every 24 hours (if the rate service is unavailable, the last rates we received stay in use), and if that rate moves between the moment a price loads and the moment you confirm, the payment is refused and you are asked to reload rather than charged an amount you never saw.

Your bank may still add its own cross-border or foreign-transaction fee if the currency you selected is not the currency your card is issued in. That fee is your issuer's and is outside our control.

Prices in currencies without a minor unit in everyday use - Japanese yen, Chilean peso, Kazakhstani tenge, Sri Lankan rupee - are shown as whole numbers.

7. REFUND POLICY

For full details on refunds, please see our Refund Policy.

Quick Summary:
• Unused credits are refundable within 14 days of purchase, to your original payment method
• Incorrect or duplicate charges are corrected in full

8. SAVED CARDS

We do not save cards. You enter your card details each time you buy credits, so there is no payment method to update or remove.

9. PRICING CHANGES

• Price changes: announced on the Pricing page at least 30 days before they apply
• Credits you already have: are not affected by a price change

10. PAYMENT DISPUTES

If you notice an unauthorized charge or billing error:

1. Contact us immediately at support@datascope.digital
2. Include: Transaction date, amount, and reason for dispute
3. A person investigates and replies by email
4. We tell you the outcome
5. Refund issued if error confirmed

Chargeback Policy: Please contact us before initiating a chargeback. Chargebacks may result in account suspension while dispute is resolved.

11. CONTACT INFORMATION

For all payment inquiries, a person replies by email:

Company: CODEGENIX LTD
Company Number: 16808123
Registered Address: Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF, United Kingdom
Email: support@datascope.digital

Questions About Billing?

Our support team is here to help. Whether you need clarification on charges, want to discuss payment options, or have technical payment issues, we're available to assist.

Email: support@datascope.digital